Returns, Exchanges & Warranty

1. Website quote requests

Submissions through this website are requests for a quotation and technical review only. They are not purchases, confirmed reservations or contracts of sale. A sale is completed only after compatibility and installation review, issuance and customer acceptance of a final quotation, written company confirmation and invoicing.

2. Standard products

An eligible standard product may be returned or exchanged within 14 days from delivery or the invoice date, whichever is later. It must be unused, in its original condition and packaging, complete with accessories, manuals, bundled gifts and proof of purchase.

Initial inspection normally takes two to three business days. Approved refunds are returned through the original payment method, subject to the processing time of the bank or payment provider.

3. Defective or incorrect products

A defective, misdescribed or incorrectly supplied product will be repaired, exchanged or refunded as applicable under Kuwait law. LIVE SMART covers reasonable collection or replacement costs where the cause is a manufacturing defect or an error by the company.

4. Manufacturer warranty

The manufacturer warranty covers manufacturing defects only during the stated warranty period. It does not cover misuse, accidental or liquid damage, breakage, incorrect electrical connection, unapproved accessories, or modification, repair or installation by an unauthorized party.

The product may be inspected to establish the nature of the fault. Warranty exclusions do not limit mandatory consumer rights where a manufacturing defect or non-conformity is established.

5. Installed products and installation services

A change-of-mind return may be refused after a product has been installed, used or altered so that it is no longer in its original condition. Rights relating to manufacturing defects and non-conformity remain unaffected. Product value and installation service are assessed separately; a correctly completed installation service is not refundable unless it was defective or not as agreed.

6. Bespoke products

Products manufactured, cut or configured to customer measurements or specifications may be excluded from change-of-mind returns. This includes made-to-measure curtain tracks, specially ordered items and custom configuration already commenced with the customer’s approval. This must be disclosed in the quotation and does not limit rights for defects or non-conformity.

7. Accounts, data and bundles

Before returning a smart device, remove it from Apple Home, Tuya, Smart Life, TTLock and any linked account, sign out and perform a factory reset. Products supplied as a bundle with a gateway, gift or accessory must be returned as a complete bundle for a full refund.

8. Compatibility

LIVE SMART discloses gateway, app, Wi-Fi and smart-home platform requirements before confirmation. If LIVE SMART recommends an incompatible configuration after receiving correct information, the company will remedy the issue in accordance with the customer’s legal rights.

9. How to request a return

Provide the invoice number, product name, model and serial number where applicable, the reason for the request, supporting photographs if needed, and all packaging and accessories. The team will then arrange inspection, collection or delivery.